F.A.Q. - Frequently Asked Questions

How do I track my order?

When your order is shipped you will be sent an email with a tracking link. Please allow up to 24 hours after receiving this link to retrieve tracking information. You may also login to My Account Center for the latest order status, tracking and re-order information.

How do I know when my order has shipped?

When your order is shipped you will be sent notification via email along with the tracking information. You will be notified by email each time all or any items from your order have been shipped.

When is my charge card actually billed? What is the term "authorization?"

When you place your order on-line we receive an "authorization" to charge your card. You card is actually charged only at the day of shipment. No charges are placed on your account prior to your item(s) being shipped. The original "authorization" at the time of order may appear as a "hold" on your account however this is not a charge.

I did not receive all my order?

Occasionally we may ship you only a partial order, we will only charge you for the items shipped, and future shipments of items you will not be charged any additional shipping cost.

What does the term "backorder" mean?

Backorder is when an item is not in stock at our facility and will be shipped at a later date or shipped directly from the manufacturer. We try to notify all customers if any items will not be shipped within 7 business days. When a partial order is shipped you will notice a disposition noted as "B" on your packing list indicating backordered items.

I received broken lamps or damaged shipment, what do I do?

If you receive any order that appears to be damaged, please do not refuse the order. Many times there may only be a small number of actual damaged items. Accept the order, inventory any damaged item and contact us via the damaged shipments web form.

I ordered the wrong bulb or was sent the incorrect item, what do I do?

Please contact our returns and exchanges department via the returns and exchanges web form so we may expedite your replacements.

I need a large volume of lamps or product how can I get a discounted price?

Commercial customers requiring large volume shipments please contact our bulb specialist via the large quotes web form.